Refund Policy

1. All sales are final, with these exceptions

Brain Chunks are digital and are added to your account as soon as payment is confirmed, so we don't normally offer refunds. We will refund a purchase if, within 14 days of buying:

• you were charged but the Brain Chunks never arrived, and we can't deliver them;
• you were charged twice for the same purchase;
• the purchase was made without your permission (for example by someone else using your card); or
• the law where you live requires a refund.

We may also refund other purchases at our discretion, especially if the Brain Chunks haven't been spent.

2. How to ask

Email [[CONTACT_EMAIL]] from the address on your account with your username, the date and amount of the purchase, and what happened. We'll reply within 5 business days.

3. What happens when a purchase is refunded

• The Brain Chunks from that purchase are removed from your account, even if you've already spent them. Your balance can go below zero until it's made up.
• Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.

4. Chargebacks and disputes

Please contact us before disputing a charge with your bank; it's faster for everyone. If a charge is disputed, the Brain Chunks from it are removed, and the account may be restricted until the dispute is settled. If the dispute is decided in our favor, the Brain Chunks are returned.

5. Not refundable

• Bucks, Brain Chunks or items lost through gameplay, the Casino, the Market, trades, "Reset My Progress", or a ban for breaking the Game Rules.
• Memberships and other in-game purchases paid for with Brain Chunks (these are handled in game; switching Membership tiers already gives a prorated refund in Brain Chunks).